Do you require a card number before attending to do work?

No. We don't take your card number prior to attending to do some work. We don't want to hold your card details or make you feel vulnerable - especially before you have ever met us. You are probably feeling fairly vulnerable at the time of calling us (possibly locked out of your house etc). You don't need to be asked for card details prior to us attending, but we would like payment once the work is completed :-) [...]

2019-06-16T17:30:55+00:00June 16th, 2019|0 Comments

How can I pay?

We accept a few different ways to pay. You can pay by cash, card or bank transfer. Out of those payment methods we prefer card, but whatever is easiest for you. We can also write a written receipt for your records.

2019-06-16T17:17:25+00:00June 16th, 2019||0 Comments

Do you accept card payments?

We accept card payments and prefer this method of payment. We don't charge any extra for paying by card and you get a card receipt for the card machine. We can also write a written receipt for your records. It is also possible to take a card payment over the phone if you can't be at a property (landlord etc).

2019-06-16T17:33:00+00:00June 16th, 2019||0 Comments

Can I call you at any time?

We are 24 hour. We will always answer the phone - even in the middle of the night. We are here to provide a service to the residents of Gloucestershire and sometimes that means attending jobs in the early hours of the morning. If you need our help and advice at any time, just give us a call and we can attend to gain entry to a property where keys have been lost / stolen - or unlock doors [...]

2019-06-16T17:03:53+00:00June 16th, 2019||0 Comments

Is the quoted price valid for a long time?

Any price quoted is valid for six months. After six months we would have to check to see if we are now being charged more for the parts needed within the quoted work description. Our suppliers seem to be increasing prices regularly as the cost of metal goes up, so do the cost of the locks we buy. Different suppliers use different distribution networks, so we still may be able to quote the same price six months later, but [...]

2019-06-16T16:56:38+00:00June 16th, 2019||0 Comments

Do I need British Standards locks for house insurance?

Unfortunately this isn't a 'yes' or 'no' answer. House insurance companies seem very different with what they require. Some don't have this as a requirement at all, while others require you to have a British Standard approved lock fitted to each external door. Unfortunately you'll have to either trawl through the small print of your insurance company, or pick up the phone to ask them what your policy requires.

How much will it cost to come and fit a lock that I have bought from a shop (or online)?

If you live within Gloucestershire, we would come out to you to install a lock you have purchased elsewhere for £59 during a weekday or £70 in the daytime of a weekend. We reserve the right to refuse to fit the lock if we believe it isn't right for the job, and won't charge you for the visit if that was ever the case. We can give help and advice prior to purchasing a lock - and we carry [...]

2019-06-16T17:09:01+00:00June 16th, 2019||0 Comments
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